Our Senior Management Team
Jackie Betteridge - CEO
Jackie joined Crossroads in 2002 as Young Carers Lead before becoming the Head of Children’s Services. Jackie became Crossroads Chief Executive Officer in 2006. Jackie oversees the whole of the organisations and leads the Senior Management team to ensure the smooth running of our services. Jackie is heavily involved in the Third Sector and regularly liaises with the Isle of Man Government’s Department of Health and Social Care to champion the rights of carers. She also sits on various Boards and Panels including the Island's Council of Voluntary Organisations (CVO), and more recently the Isle of Man's Bronze Operational Command Team, a committee that has overseen decisions to help with the COVID-19 pandemic. Jackie also sits on the Age Well Partnership Board and the Integrated Care Executive Steering Group. As part of Jackie's role as CEO, she plays an instrumental part in advancing support and services for carers and during her time with Crossroads she has dedicated herself to making carers voices heard.
Karen Harris - Business Support Services Manager
Karen is a qualified Accounting Technician and prior working for Crossroads spent many years in the London retail sector at management level. She first joined Crossroads in 2003 as a part time finance worker which quickly turned into a full time role due to the charity’s growth. Since then, Karen has become a Senior Manager and is responsible for managing the finances and administration for the charity, overseeing retail operations, and dealing with maintenance issues for the buildings and vehicles. During her time at Crossroads, Karen has worked hard to develop the retail arm of the charity and in 2008 was instrumental in the opening of Crossroads’ first charity shop. This has since developed into three charity shops which sell items from clothes to books to furniture. Karen also assists other smaller charities on Island with financial tasks and advises charities in the UK on how to set up a charity shop.
Jayne Sloane - Strategic Officer
Jayne became Crossroads' Adult Services Officer when she joined the charity in 2013 and was responsible for all of our Adult Services projects. In 2020 Jayne became the Strategic Officer and is responsible for developing our current project and services, and working on contracts and grants to deliver new initiatives. Jayne is a trained nurse and has various Health and Social Care qualifications including a Level 2 in Dementia Care and a Level 2 in Independent Advocacy. Before joining Crossroads, Jayne was a Senior Manager for Live at Home services and has vast experience in the Third Sector. During Jayne’s time at Crossroads she has helped create the ASK project which provides additional home care services and has also worked alongside the Isle of Man Government’s Department of Health and Social Care to create Peer Support Project. Jayne sits on various panels and committees including the Council of Voluntary Organisations, Care Quality and Safety Committee, Clinical Audit Committee and Isle of Pride. Jayne is also the line manager for Crossroads’ involvement with the MS Society and regularly works with the DHSC in relation to disability related benefits including initiating Crossroads’ service in assisting with completing Disability Living Allowance and Attendance Allowance forms.
Hannah Murphy - Operational Officer
Hannah joined Crossroads as a Children's Carer Support Worker and during her 12 years with the charity has worked as a Young Carers Worker, Crossroads Community Venture (CCV) Team Lead and Disability Services Coordinator before becoming the Children’s Services Officer. Hannah is now the Operational Officer for Crossroads and oversees the whole of our Adult and Children’s Services which includes Care at Home, Crossroads Nursery and Holiday Scheme. Hannah supports the team to deliver services and develop projects. Since Hannah has been with organisation, she has helped expand our Crossroads Nursery and Young Carers project and has introduced more sessions for young carers. Hannah also organised our very first annual Young Carers Festival and has set up new services within the organisation including CCV and Children’s ASK. Hannah currently sits on the panel for the Southern Community Partnership and regularly liaises with other Third Sector organisations, the Isle of Man Government, the local Police and health groups to ensure Crossroads continues to deliver services that are meaningful to the cared for and carer.